By Claire Boyd

Survive placements and perform with this crucial advisor for all pupil nurses.


Providing phrases of knowledge and recommendation from real-life pupil nurses, Communication talents for Nurses is a convenient, transportable, and enjoyable advent to the major verbal exchange and interpersonal talents you’ll want on placement and as a registered nurse.

Special beneficial properties:

  • Developed by way of scholars, for students
  • Clear, effortless, and jargon-free
  • Explains the best way to use your interpersonal abilities successfully, speak with sufferers with particular stipulations, and deal with either criticisms and compliments
  • Features counsel and recommendation from actual lifestyles nursing students
  • Examples and questions in keeping with genuine lifestyles nursing and healthcare situations

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Additional info for Communication Skills for Nurses

Sample text

3. 3 Tutor: Why are you always late for your study days? Student: I have to catch two buses to get here on a morning and it’s not fair. What states have been adopted here? The tutor has adopted a parent state and has received a child ego state from the student in return. 1 During an outpatient appointment a doctor tells a patient of the risks involved with continuing to smoke cigarettes. He gives a very detailed account that makes the patient very anxious, who is reluctant to follow the advice.

For example, it used to be that meals arrived on hospital wards at fixed times and there was very little choice in the food available. Patients had to have what was on offer. Now hospitals regard the patient as a customer, which obligates them to provide a wider choice of meals served at more flexible times. WHAT IS CUSTOMER SERVICE? The way you present yourself, how you look and how you act is important in establishing individual’s trust in you. While at work you are representing the organisation for which you work and individuals you meet form judgements not only about you but about the organisation that you represent.

1 Age-appropriate patient information booklet, Billy Blood Drop, for young children having a blood transfusion. Permission to reproduce this image is granted by the National Blood Transfusion Committee. Published by NHS Blood and Transplant (NHSBT). 1 When and how would you use your verbal communication skills in the healthcare setting? Try to think of 10 examples. COMMUNICATION DIFFERENCES There are many reasons for communication differences and barriers to effective communication. These will be looked at in more detail in Chapter 7.

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Communication Skills for Nurses by Claire Boyd
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