By Dr Pamela Schuster

This unprecedented ebook for nurses and nursing scholars publications the improvement of the excellent, expert conversation abilities to avoid mistakes that lead to sufferer accidents and loss of life. With a patient-safety concentration, thorough assurance of communique and vast, interactive ancillaries, it demonstrates how communique is tied to wanted medical results.

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Extra info for Communication for Nurses: How to Prevent Harmful Events and Promote Patient Safety

Sample text

Relational refers to how it was said, the tone of the voice and the nonverbal behavior of body language. 18 The content combined with relational dimensions of the message reveals the true meaning of the message. The relational dimension provides the necessary clues for interpreting the words conveyed in the message. Element No. 4: Channel Channel refers to the method or pathway by which messages are communicated. The method we are most familiar with is face-to-face. Face-to-face communication is synchronous, meaning it happens in real life in real time.

The entire patient’s health record is a channel for sharing patient information across disciplines, care units, and nursing shifts. Health-care professionals rely on the documentation in the record to provide continuity and safety in patient care. Written communication in health care is discussed in greater detail in Unit 3. The last channel of communication to address is mass media. Mass media include newspapers, tabloids, journals, books, billboards, radio, movies, and television. Mass media provide one-way communication in that a message is conveyed to many people by a communicator, reflecting the one-way communication process in the linear model of communication.

A skilled communicator will “check the mood” of other communicators to gauge appopropriateness of communications. Communication Safety Alert You will need to learn to keep your own psychological context separate from that of the patient and to focus on the patient’s needs. Even if you are in a bad mood or are feeling frustrated, this cannot show during your nursing care or in conversations with patients and their family. The social context includes the rules, standards, or norms that govern interpersonal communications relative to the status and nature of the relationship that exists between communicators.

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Communication for Nurses: How to Prevent Harmful Events and by Dr Pamela Schuster
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